Transition Manager - BPO

POSITION PURPOSE

Overall responsibility of successfully migrating the processes from the client's site and achieving metrics defined in the project brief.

KEY ACCOUNTABILITY/ RESPONSIBILITIES

- Should understand the client requirements and prepare a detailed project plan.

- Would be responsible for creating the basic design based on which the solutions will be defined

- Would require to work with various stakeholders in implementing the plan

- Acts as the single point of contact for the project for client and internal stakeholders and works closely with all the support functions and operations within the organization.

- Needs to communicate & negotiate with clients as well as all other stakeholders and support functions for project related communication

- Requires to use project management methodologies to manage transitions

- Responsible to create process maps and measurement metrics as per requirement

- Need to creatively come out with the best solution for implementation

- Would also be involved, as per requirement, in defining solutions for prospective clients.

- Responsible to ensure strict adherence to timelines committed to the client.

- Providing timely and accurate reporting and feedback of results both prior, during and after Transition implementation, escalating issues where necessary

- Responsible for impact analysis for a change request and implementation of an approved change request

- Tracking and ensuring projects are implemented within the signed off cost frame

POSITION DIMENSIONS:

- Reporting levels: This position is reports to the DGM/GM - Solution Design and Transition.

- Positions Reporting to this Position: None

KNOWLEDGE AND SKILLS (ESSENTIAL)

- Good oral and written communication,

- Good interpersonal, influencing and negotiation skills (stakeholder management, client interaction)

- Strong planning, problem solving and analytical skills

- Should be creative and have an innovative mindset

- Crisis, conflict management and issues management skills

- Eye for detail as well as understanding of the big picture

- Appreciate and understand client business.

- Good team management skills and people management skills

- Basic understanding of technology

- Result oriented

- Flexibility in meeting changing business needs.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSENTIAL/DESIRED)

Essential:

- Graduate from a reputed institute,

- 5-6 years relevant experience of which over 2 years should be with relevant experience in an IT enabled services industry.

- Substantial client experience

- Understands proposal and project costing

- Understands Change Management

- Microsoft Office skills including MS Project.

Desired:

- Post Graduate from a reputed institute

- PMI certified

- Excellent track record during past work experience

- Stability in previous jobs