Transition Manager - BPO

The job exists due to the criticality around seamlessly handling large-scale & complex projects for the Transition function and crafting a value for internal partners by streamlining / simplifying their processes, thus building relevant business impact.

- Project Reporting and Tracking

- Maintenance of Budget

- Manage Changes in scope

Key Tasks:

- Develop an understanding of the E2E solution and value being proposed

- Contribute to the creation of the E2E Transition strategy / solution, along with the TL, by -Consolidating relevant inputs from cross functional teams, which are in line with the E2E solution, Validating rationale/assumptions for the proposed digital compendium proposed.

- Participate in Pre-Transition Workshops to gain further insight and fine tune the transformation solution to meet client's stated and unstated needs and own all RFP document updates - Understand and drive the deployment of G's Digital Compendium

- Transformation Services offerings, solutions, digital assets and their deployment toolkits - with sharp focus on client / domain specific agendas

- Develop and refine Client engagement strategies in line with client expectations and relationship management practices

- Engage the Client project Teams to identify potential opportunities (unstated)

- Taps into internal networks - TLs / SMEs / SDLs / People Function etc. to identify meaningful ideas or customize existing transformation solution to accordance to client's expectations

- Handle expectations and gain substantial agreement / ownership to drive the Project agenda as laid out.

- Identify and communicate risks, and co-create change solutions throughout the Project period

- Build a foundational knowledge of revenue, AOI impact and cost drivers for a business during the transition lifecycle

- Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)

- Execute and control the implementation of the financial strategies to realize their benefits and positively impact E2E transition costs.

- Analyze and take corrective action to stay on track with transition cost and On Time delivery

- Build a deep understanding of the domain, products and service lines within the industry

- Develop an acumen around Client's business know-how and expectations

- Develop and validate own 'viewpoint', based on the information captured, in discussion with the TLs.

- Demonstrate existing 'Viewpoint' to contextualize the transformation solutions to exceed client expectations and enhance our value proposition

- Hold conversations / presentations that are : Client focused and contextually aligned, Focused on project outcomes / capabilities for the client, Bring out the credibility of the individual as a trusted advisor, Bring out the credibility of an organization as a consultant.\

- Mobilize a clear and effective cross functional (including Ops / People Function etc.) program team to drive project outcomes

- Develop the project plan in line with the necessary change, associated costs and intended outputs

- Implement the defined internal and external governance strategies (risks / issues / communication / compliance & controllership / knowledge / people / reporting etc.) creating a 'zero surprise' environment' through the project cycle.

- Implement change readiness strategies to transition to steady-state Operations in order to realize the new capabilities.

- Foresee, assess, communicate and mitigate project & process risks to impacted parties Project management / active Transitions experience

- Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g. SAP or Oracle)

- Should have 2-3 of strong domain expertise experience in consulting / organisational change/ at least 1 groundbreaking project

- Transformation' Focused Solution Provider : Supply to Transformation Focused transition solutions in sync with E2E view of the proposed solution

- Digital Suedo Native : Build a Digital Mind-set

- Strategic / Outcome Focused Client Interactions : Build positive relationships with the Client Project Team on a bedrock of Project / Change / Risk based conversations

- Controller of 'E2E Transition Costs': Be accountable for Transition Costs and On Time Delivery

- 'Global' Viewpoint Holder : Demonstrate Client / Domain insights through internal/external intelligence to build checks and balances for best in breed solutions

- Transformation Management (Incl Outcome, Project, Risk, Change) : Lead & be responsible for the Transformation project/s set up through to delivery of the new capabilities, and closure for specific deal

- Storyteller : Hold engaging & impactful business conversations with internal partners / client's project team to achieve defined outcomes

- People Investor : Take personal responsibility to Develop self on Transition Skills of the Future

- Organization Builder : Chip in to Digital/Critical initiatives to align functional imperatives and G growth agenda

Preferred Qualifications :

- Experience or exposure on atleast 1 digital deployment or projects

- Experience in engaging into strategic and tactical discussion with senior partners to sell the product offering

- Provide inputs for Transformation Focused transition solutions in sync with E2E view of the proposed solution

- Build positive relationships with the Client Project Team on a bedrock of Project / Change / - Lead & handle the project set up through to delivery of the new capabilities, and closure for all deals