Transformative - Business Head - Middle East Region - IIM/ISB/FMS/MDI

Duties/Responsibilities :

- Managing all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies

- Managing all online activities with respect to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins and reporting

- Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders

- Developing and implementing technology road maps with the vendor to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination

- Driving continued innovation and best practice implementation

- Supervising all activities and product development

- Ensuring the prices of the products and the offers on the website are updated and there is quality control

- Creating potential customer base, managing sales territories and enhance the customer experience.

- Analyzing data from market and consumer studies to generate commercial insights

- Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays

- Preparing reports to check the stocks of the products.

- Identify and report on key performance indicators, and opportunities for improvement on a regular basis

- Managing the relationships with partners and ensure continuous end-to-end integration of the e-commerce business.

Qualifications :

- Tier 1 colleges only. IIMs, XLRI, ISB, SP Jain etc.

- Minimum 6 to 12 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E commerce)

- Excellent communication and interpersonal skills (verbal and written)

- Strong analytical, data and problem-solving skills, with the ability to use the information for reporting

- Drive and manage own tasks effectively; work independently and be an effective contributor to the team

- Meticulous attention to detail and follow through

- Extremely organized with superior time management skills Ability to multi-task and priorities under tight schedules while maintaining production of high-quality work

- Self-accountability to follow-through with proper consistent updates to stake holders Proficiency with project-based tools such as Word, Excel, Project and PowerPoint