Training & Metrics Manager - Pharma

- Training & Metrics Manager to liaise with Learning Project Manager(s), vendors and/or SME's to manage the end to end design and delivery of evaluation strategies, based on a Business need. Manager to customize and manage a number of dashboards and reports via a learning analytics and measurement tool (MtM).

- Work closely with customers to develop and maintain business performance reports, dashboards, and analysis.

- Analysis of data to identify strengths and opportunities within the curriculum to effectively communicate training effectiveness across the organization

- Upon request, schedule classes and/or create custom surveys in measurement tool, collect evaluations and create reports with recommendations to Sales Training.

- Strategy development on the results of data insights.

- Develops, implements, and maintains evaluation strategies to measure and report on the effectiveness of training solutions (i.e. Kirkpatrick's Levels 1-4, KPI and ROI methodology).

- To support customer with learning analytics and measurement dashboards and to provide a comprehensive overview of the learning analytics tool.

- Partner closely with clients to analyze the execution and impact of learning solutions and pivot (or continue) based on results.

- Conduct gap analysis using multiple sources (e.g. Coaching Connection database) and other message assessment tools.

- Manage a complex stakeholder matrix and develop a process that ensures strong liaison, clear timely communication and effective compliance with sign off and approvals procedures.

- Validate processes and controls.

- Share best practice and coach trainers in measurement strategy and needs assessment.

- Applies project management principles, processes, and tools to ensure on time and on budget delivery of training projects and clear communication with all involved stakeholders

- Build and develop strong sustainable relationships with all internal and external stakeholders, working collaboratively with them to achieve common goals and share knowledge and best practice.