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29/07 HR
Talent Acquisition Specialist at The HRBPs

Views:59 Applications:20 Rec. Actions:Recruiter Actions:5

Training Manager - Voice & Non-Voice Services - Customer Contact Centre (6-10 yrs)

Mumbai Job Code: 837096

The company is India's Leading Customer Contact Centre's providing Voice and Non-Voice Services in the areas of Collections, Sales and Customer Service.

Hiring Training Managers.Mumbai residing and who can join at the earliest need apply.Graduate/PostGraduate with minimum 6 to 10 years of relevant experience on paper from International BPO (US collections process only) need apply.

Job Description:

- Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments

- Designing and developing training and development programs based on both the organization's and the individual's needs.

- Preparing Annual Training Budgets and plan the programs by keeping within budgets.

- Developing effective induction programs.

- Devising individual learning plans online and offline

- Responsible for smooth running of the Learning Management System

- Producing training materials for in-house courses

- Delivery of training and development programs

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating training and development programs; amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment



- Excellent communication skills required (B29)

- Basic computer knowledge

Shift timings : 5:30pm to 9:30am (any 9 hours shift)

Transport Boundaries : Andheri to Virar, Thane to Dadar (Ghodbunder Road) - No Harbour

Transport Facilities : Home Pick/Drop - Depending upon the Shift Timing

Salary Range- Upto 12 Lakhs

Weekly Off : 2 Rotational Off

Women-friendly workplace:

Maternity and Paternity Benefits

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