Training Manager - HR/Finance

- The Knowledge Management Lead will be managing End to End Activities related to Knowledge Management of New Joinees and Upskilling/Reskilling of existing employees of Shared Services Origination.

- People Plan & Project Planning

- To develop and champion KNOWLDGE MANAGEMENT strategy/plan for the ITC SHARED SERVICES that reflects the delivery of the People Plan and 1-year Business Plan, within a consistent planning framework and planning cycle. This should include conducting a training needs analysis to ensure that we are building the capability and talent that we need in the business to deliver against the business strategy

- Ensure that the management teams through the HR Business Partners are aware of the calendar of KNOWLEDGE MANAGEMENT events through the year

- To manage the changes in KNOWLEDGE MANAGEMENT processes and systems required for the implementation of Knowledge Management Software (KMS)

- Prepare project and implementation plans that ensure the delivery of the local People Plan.

- Manages functional & cross-functional project teams to ensure targets and milestones delivered as per the plan

- Measure the effectiveness of the delivery of the KNOWLEDGE MANAGEMENT strategy/plan plans through the employee survey and other KNOWLEDGE MANAGEMENT related KPIs.

Operational Delivery:

- Ensure the ITC SHARED SERVICES team members have personal development plans in place

- Manage the Induction/on boarding process and toolset to ensure new starters have an effective start to their ITC Careers

- To manage the goal cascade process for ITC SHARED SERVICES

- To support the Head of HR in the Organisational Design activities needed to build a culture in ITC SHARED SERVICES that is in line with our brand and values and that will enable high performance and a great experience for our people and customers.

Capability Development:

- To enhance the leadership capability within ITC SHARED SERVICES by providing appropriate support and challenge to develop skills, knowledge & competence

- To provide facilitation support for the senior leadership team where appropriate to develop team effectiveness and capability

Essential:

- 12 - 15 years of work experience in Knowledge Management role with Leading BPO / SSC

Minimum Education Qualification - Graduate

- Demonstrate proficiency as a Skilled Trainer and

- Learning and Development related e-learning content creator/ mentor

- Basic process knowledge in F&A and HR Operations