Training Manager - F&A Domain - R2R/GL - CA/ICWA - BPO

Group Manager Training - Location: - Chennai /Pune/Mumbai

Open to UK/US Shifts

Education: M.Com / MBA-Finance/CA/ICWA Preferred.

Client Facing Role

Industry: BPO/Training Institutes.

Training: F&A - R2R /GL Training experience - Mandatory.

Skills

- strong knowledge on principles of F&A

- Good communicator

- Good people handling skills

- Attention to detail

- Self driven individual

JD

- Responsible to manage end to end process/product training needs of the aligned process using the SHAPE framework and to also ensure that Efficiency and Effectiveness standards are Consistently maintained in the Process Training team.

- Establish rigor around process training and ensure Training Performance parameters are met

- Identify opportunities & drive Training initiatives to improve SLAs / Csat - Develop Program Interventions (BTB) based on TNA for Existing Employees.

- Responsible for the Documentation and Relevance of the training content .

- Engagement with the client and ensure that timely updates communicated to the client as and when required

- Ensure Audit compliance - Internal & External

- Mentoring & Monthly review of Process Trainers

Contact Person - Rekha
Contact no-044-43443707