Training Manager - Contact Centre - Bank

Training Manager- Contact Centre - Bank- Mumbai

This is regarding Opening with a leading Pvt Bank as a Training Manager Contact Centre

Designation: Training Manager Contact Centre

Experience: 10+ years of work experience in contact Center Management in Training , or Service Quality, or Team management in Banking

Industry: BFSI

Location: Mumbai

Job Role:

- Organize and direct a group of SMEs and content creators to provide training materials for the CEC and VRM teams.

- Design learning curriculum and online courses.

- Use digital mode to plan and carry out training interventions.

- Work together with delivery teams to ensure that the content is successfully down streamed.

- Take part in training sessions to make sure that the information is delivered in line with development.

- Create content for training modules for e-learning.

- Work together with stakeholders to create fresh, cutting-edge approaches to learning and change management.

- Work together with stakeholders to identify knowledge and skill gaps necessary for jobs and to conduct a training needs analysis.

if this excites you kindly mail me or call me on 9924777720