Training Manager - BPO - Customer Service

We are looking for Manager –Training for world's leading service and outsourcing UK Based company based at Gurgaon.

Our Client is a major player in a fast expanding public services and outsourcing market. Our Client operates in Europe, the Middle East, Asia Pacific and North America. Over 30% of its turnover comes from outside the UK, and the range of our activities varies from region to region. More than 70,000 employees deliver mission-critical services to government and private clients in over 30 countries.

Information :

Process : Multiple Domestic Process

Reporting To : AGM-Training

Expertise : Customer Service & Travel (preffered)

Experience : Min. 5 Year of BPO Experience & 3 years in Training

Ed Qualification : Graduate

Shift : Domestic

Analytical Skills & Feedback & Coaching Skills

1. Experience in managing big team of trainers and multiple clients

2. Experience in domestic BPO

3. Training New Recruits on collections

4. Listening Skills

- Excellent Communication & People-Management Skills

5. Patience

6. Innovative - new ideas to improve process

7. Training on Collection technique

8. Interpersonal and Interdepartmental skills

9. Team briefing skills

10. Time Management

11. Integrity

12. Excellent knowledge on MS Excel

13. Client Management

14. Decision Making

Computer Skills

- Familiar with Windows Operating Systems, MS Office

- Email etiquette

If the above profile suits you, kindly forward your updated resume , Latest Photgraph with below mentioned details :

Current Location :
Total Exp :
Exp in Domestic BPO:
Exp In Training :
Processes Provided Training in ( BFSI, Travel etc) :
Current Team Span ( direct + Indirect) :
Current Company :
Current CTC :
Expected CTC :
Notice Period :

We will provide complete support to get you the best offer.

If a Fitment and interested, kindly share your details on twinkle@wizecareers.com

Twinkle Khurana
07838387625
twinkle@wizecareers.com
http://in.linkedin.com/in/twinklek