Training Manager - Aftersales - Auto OEM

- Understanding of Training Centre planning, Layout, Implementation and readiness for aftersales training.

- Understanding of Evaluation and selection of Training Partners in coordination with Sales Training Head

Client Details

- Our client is one of the prestigious and celebrated Automotive OEM Brand which has a 100+ year old legacy to its name

- Is one of the top 5 largest automobile company in the world

Description

Training Planning and Setup:

- Understanding of Training Centre planning, Layout, Implementation and readiness for aftersales training.

- Budget Planning and preparation of items for operation of a new Training centre.

- Acumen to prepare and plan short and midterm basis for the expansion of the training facilities and operations

- Collaboration with Finance, Plant facilities and Sales Training team for the training set up from planning to operation.

- Definitive understanding of setting up Training Facility for Service and Sales.

Training Operation Aftersales:

- Understanding of Evaluation and selection of Training Partners in coordination with Sales Training Head.

- Fair understanding of identifying Training Needs identification.

- Set up system of Training Path and Certification for Aftersales.

- Should have knowledge of preparation & Planning of Training Calendar for aftersales.

- Develop system for online training and manpower data management for dealers (Multiple user interface systems to host content and conduct Training)

- Strong knowledge of training across the various aftersales roles e.g. Service Advisors, Technicians, Service Managers, CRM's, Front office Staff, Final Inspection, Washing Teams, Technical Coordinators and Service Heads.

- Knowledge of developing content and Training of Internal Staff on basic automotive technology. Ensure 100% Internal Staff to be trained across various functions.

- Develop policy for cost and support of Training to Dealer Manpower.

Content Development and Training Aids:

- Acumen to understand and develop content on technical knowhow of vehicles to guide development of the content for aftersales.

- To be able to guide the content team and agencies for development of content for various training stake holders aftersales.

Reporting and Budget Management:

- Set up systems for Training Reporting to dealer manpower and management.

- Monitor and control Budget for Training expenses with support of Finance. Set up systems for payment control within stipulated timelines.

Team Mentoring and Development:

- Identify, Evaluate and take on board Trainers and content developers for aftersales.

- To Foster and develop Service Training Team including Trainers, Content Developers and Training Support Staff. Lead and motivate the team members.

- Synergize with Sales Training Team and all internal stakeholders

Profile

- Bachelor's Degree in engineering with minimum 12~15+ years' experience of handling Training operations in an Auto OEM. The last 3 years should be Lead for Operations Training in Aftersales.

- Excellent spoken and written English, strong & pleasing personality, strong Training Acumen, should have handled medium sized training teams.

- Managing a team of Aftersales Trainers and Training support staff.

- Good knowledge of all functions of Training viz. Training Set up, Training Planning, Training Operations, Evaluations-Pre and Post Training.

- Excellent technical knowhow on all aspects of Automobile technology.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

Job Offer

- Be part of the core team

- Great work life balance

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

Contact - Robin George - +91 124 452 5467

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