Training Head - Hospitality/Travel

JD:

Position: Training Head

Objective : Make Ola synonymous with customer delight – entire gamut of Customer Experience Quality

- Identifying training and development needs within internal teams and external stake holders through work analysis, appraisals, feedbacks, NPS scores and regular consultation with business managers and human resources departments;

- Designing and expanding training and development programs based on above

- Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program is becoming increasingly important;

- Working in a team to design programs that are satisfactory to all relevant stakeholders of the organization,

- developing effective induction programs for employees and external stake holders;

- managing the delivery of training and development programs and, devising a training strategy for the organization;

- monitoring and reviewing the progress of trainees through questionnaires and discussions with all stakeholders and their managers;

- helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;

- keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;

- having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;

- researching new technologies and methodologies in workplace learning and presenting this research.

Qualification - Any Graduation

Desired : MBA preferably in Human Resources from Tier 1 / 2 Colleges

Preferred Skills

- Excellent written / verbal communication skills, conceptual and analytical skills

- Excellent set of platform skills needed to effectively conduct people development programs through an interactive learning methodology

- Passion and drive for delivery of developmental training programs

- High level of energy and enthusiasm during delivery of programs

Experience - 4-7 years of experience in Training & Development activities

Preferably from Hospitality industry, service industry exposure is a must

Location - Bangalore