Training Head - GDS - Travel

Job Purpose :

To Conceptualize & implement the Learning Cycle of the GDS users (both Internal employees & customer Teams) leading to increase in the Top line deliverables of the Organization

Principle Accountabilities :

Expected End Results Major Activities :

Enhancing Customer life cycle Experience :

- Planning the schedule of training's & Refreshers

- Mapping the trainer to conduct the Trainings (Classroom / Onsite / Virtual) to internal / external customers on all Travelport GDS Products

- Mentor new trainers on their role in the organization

- Updating the market on all new products (Global & Local) launched

- Maintain a constant stream of Travelport GDS trained resource

- Content Customization as per Business Needs

Revenue Generation :

- Cut-over / Migration of Signed Customers as per TAT and Project scope

- Strategic Tie up with Non-ITQ customers like colleges and Travel institutes and generate revenue for the company

Knowledge Management :

- New product Updates to relevant target audience about new Travel-port & ITQ products.

- Analysis of effectiveness of the training, correlated to user experience and issues reported at Help desk

- Gap analysis of all products as per market expectations

- Process Audits for customers

Knowledge Enhancement for Internal Team :

- Planning & Executing Functional Inductions for New Joinees

- Ensure that the Location / region are aware of all new products

- Keeping themselves updated by way of:

- Home Port access and updates to all relevant stakeholders

- Product Advisories

Major Challenges :

- Correct positioning of Travelport GDS Products and local products with end users (internal & External)

- Prioritizing customer requirements and analyzing them into actionable intervention based on existing functionality and levers available.

- Teams optimized utilization and training effectiveness leading to reduction in help desk call load

Key Decisions :

- Analysis of the training feedback: This would be an input to re-designing & repositioning of training modules

- Trainers up skilling both functional and behavioral

Dimensions :

- In depth knowledge and life cycle management of all Travel agent models (B2B, B2C, B2E etc)

- All Travel port platform understanding which includes Desktop based computing and web platforms

Skills & Knowledge :

State the minimum acceptable proficiency for this job.

Must Have : GDS Knowledge

Functional Skills :

Primary :

- Business Communication ( coding the business Need, De coding and providing Feedback)

- Team Management ( Conflict Management, Problem Solving)

- Interpersonal Skills ( Mentoring & Coaching)

Educational Qualification :

Mandatory Qualification :

- Graduate in any stream from regular university or only open University candidates acceptable ( in case if in Job/ Undergoing Diploma during the same time) with 1st division

- Qualification in Travel/ Hospitality like IATA or Diploma in Travel and Tourism

or

- PG in Travel and Tourism

Relevant Experience :

- Total Experience of 10-12 Years in Travel including 4-5 years on GDS/CRS system.

- Relevant experience of 5 - 6 years in Training Function with team handling capabilities

Would be preferable if the candidate has worked in Travel Agency environment or E-Retails either at an supervisory or Manager Level & knows all the critical operational aspects.

- Achieve Results

- Serve and Delight your customers

- Collaborate and Partner with others

- Engage, Inspire and Develop People

- Nurture Innovation & Lead change

- Think Like an Entrepreneur