TradeIndia - Relationship Manager

Job Description:

About the job :

Company Description :

TradeIndia.com - Infocom Network Private Limited is India's largest B2B marketplace with over 10 million registered users. We offer a reliable platform for global buyers and sellers to identify trustworthy business partners. We promote Indian manufacturers, exporters, importers, and service providers, and our platform provides the latest value-added services to enable buyers to contact listed Indian sellers to source products that fit their needs. We offer the most comprehensive and up-to-date detailed listings of sellers covering all kinds of products and services.

Role Description :

- This is a full-time on-site role located in Jaipur for a Relationship Manager. The Relationship Manager will be responsible for maintaining and developing relationships with new and existing clients in order to drive business growth.

- This will include understanding client requirements, suggesting relevant products and services, responding to their queries and concerns, and ensuring overall client satisfaction.

Key Responsibilities:

- Client Relationship Management: Build and maintain strong relationships with clients/customers through regular communication and meetings. Understand client needs and provide tailored solutions to meet their requirements. Address client inquiries, concerns, and escalations promptly and professionally.

- Business Development: Identify opportunities for business growth within existing accounts by upselling/cross-selling products or services. Collaborate with sales or business development teams to acquire new clients and expand the customer base.

- Account Management: Manage client accounts, ensuring accuracy of records and timely updates. Monitor account performance and take proactive measures to enhance client satisfaction.

- Strategic Planning: Collaborate with internal teams to develop strategies aimed at improving client retention and satisfaction. Analyze market trends and client feedback to propose innovative approaches to enhance services/products.

- Communication and Reporting: Prepare and deliver regular reports on account status, performance metrics, and client feedback. Communicate effectively with internal stakeholders, providing insights and recommendations based on client interactions.

Qualifications :

- Excellent communication and interpersonal skills

- Experience in sales or account management

- Ability to build and maintain strong relationships with clients

- Strong analytical and problem-solving skills

- Ability to multitask and manage time effectively

- Proficiency in English and Hindi Bachelor's or Master's degree in Business Administration or related field