Tracxn - Product Specialist

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

API Proficiency:

- Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization.

- Work with the product team to see if the client requirements can be solved

Technical Sales Support:

- Work closely with the prospects to understand their needs and integration requirements.

- Act as a technical advisor during client meetings to explain how API integrations will work and address technical queries.

- Assist in crafting technical aspects of sales proposals and presentations.

Client Onboarding and Sandbox Setup:

- Assist clients in testing API integrations in a sandbox environment.

- Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation.

- Troubleshoot and resolve technical issues related to sandbox setup and testing.

Requirements:

- Bachelor's degree in Engineering with 6 to 10 years of work experience

- Good understands how to use APIs

- Wants to move into a customer facing role

What we offer:

- Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home

- A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics

- Candid culture. We encourage asking questions over making assumptions

- Managers willing to invest in your growth.

Founders:

Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)

Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)