As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customer's use cases and helping them use Tracxn products to solve their use cases. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and large corporates globally on a very frequent basis over emails and calls. The role also involves people management and leading a team of Customer Service Executives. Key Responsibilities - Act as a single point of contact for B2B customers during the entire subscription lifecycle - Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients - Onboard new customers and convey the platform's functionalities relevant to their use case - Drive platform adoption - features, periodic changes, query resolution - Relationship Management with customers and helping them with all their requirements - Understand customer queries and provide best possible resolution for the same - Identify the real reasons of customer churn and help prevent it - Train and manage/ mentor a team of Customer Success Executives Timings - 12 PM - 9 PM IST What we are looking for: - Excellent written and verbal communication skills - Phone and email etiquette to effectively address customer queries - Have "Customer Empathy" - ability to identify and understand a customer's situation and motives - Team handling experience is a plus, but not mandatory - 2-6 years of work experience What can you expect at Tracxn? - Meritocracy driven, candid culture. no politics - Like-minded intellectually curious colleagues - High paced learning. Continuous mentorship to help achieve peak potential Founders: - Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) - Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Bangalore

Tracxn - Customer Success Manager - EMEA 

Tracxn - Customer Success Manager - EMEA  ,Job Description for Tracxn - Customer Success Manager - EMEA  in Tracxn Technologies in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for Tracxn - Customer Success Manager - EMEA  in Tracxn Technologies in  Bangalore for (2-6) years of experience. Apply Now!