About Tracxn :   Tracxn (www.tracxn.com) is a Bangalore based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, CorpDev and professionals working around the startup ecosystem.  We are a team of 400+ working professionals serving customers across the globe. Our clients include funds like Andreessen Horowitz, Sequoia Capital, Accel Partners, NEA; tech giants like SAP; educational institutes like Stanford, IIMA; and corporate giants like Nestle, Standard Chartered and Samsung.   Position :  We are looking for a result-oriented professional for an Associate Vice President (AVP) position in our Recruitment Operations (RO) team. At Tracxn, we are trying to solve Talent acquisition problem in a unique way. We are building a highly defined process-focussed operations engine which can ensure our talent acquisition quality is predictable, within budget, and time bound.  The AVP will be responsible for delivering on recruitments in the assigned positions, via a team of Managers and Front line executives. This is a very high-impact position and the CEO of the company directly reviews this on a daily basis. We currently have a 40 member Recruitment Operations team.   Key Responsibilities :  Ensure compliance to the defined recruitment process  - Develop a complete understanding of the existing processes for recruitment  - Monitor daily reports and ensure that the Recruitment Operations (RO) team has met its KRAs by completing all of their daily defined activities  - Conduct daily dipsticks to ensure that each activity performed by RO team is completed in a timely manner and is error free  - Periodically listen-in on calls being made to candidates to ensure that the communication script is followed  - Identify any issues with the communication script and suggest changes to improve the quality of communication  - Proactively identify issues related to process compliance including non-completion of tasks, errors, and deviations from the defined processes, and solve them by training the team  - Ensure acknowledgement and resolution of all tickets within specified ETA  Ownership of the positions assigned  - Develop a complete understanding of the requirements and assessment process for the assigned positions  - Deliver on monthly Recruitment targets for the positions assigned  - Proactively identify bottlenecks that can affect achievement of target numbers and highlight the issues to the   - Department Head for resolution  Implementation of new positions and processes  - Take ownership of implementation of new positions and processes in your team  - Train your team on the new positions and processes being rolled out  - Perform monitoring on your team to ensure compliance to the new processes  Team Management :   - Manage a team of managers, who in turn manage a team of front line executives  - Have complete ownership of the output delivered by the team  - Conduct 1-on-1s with direct reportees on a daily basis. Provide mentorship and constructive feedback on the approach, quality and throughput of the final output of all work done by the reportees  - Responsible for performance management and compliance of processes within the team including appraisals, monthly ratings, discipline, etc.  - Ensure training of team members and identify specific/periodic training programs for the team   - Work closely with the team and develop and groom each person according to their strengths and opportunities  - Monitor performance level of each member of the team, and take appropriate action to improve performance level of non-performing members  What we are looking for:  - 8-12 years of work experience in BPO/Customer Service/Voice Operations  - Prior team management experience is compulsory  - Comfortable with data and numbers, and have an inclination towards data oriented decision making  - Comfortable working with Microsoft Office  - Willingness to relocate to Bangalore  What we offer :   - Meritocracy-driven, candid culture with no politics or bureaucracy  - High paced learning. Deliver more than expected. Efficient Execution.  - Managing multi-tier reporting  Founders :   Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)  Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Bangalore

Tracxn - AVP - BPO  Operations   

Tracxn - AVP - BPO  Operations    ,Job Description for Tracxn - AVP - BPO  Operations    in Tracxn Technologies in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Tracxn - AVP - BPO  Operations    in Tracxn Technologies in  Bangalore for (8-12) years of experience. Apply Now!