Toppr - General Manager - Customer Service - IIM/MDI/ISB/FMS

About Us

Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalised using technology. We believe each child is unique with distinct learning needs.

We are building Toppr as an adaptive platform that can increase engagement, optimise learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 40 lakh students use the learning app.

Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms SAIF, Helion and Eight Roads.

If the future of education interests you, we would love to talk about what you can bring to our team.

About the Team :

- We are the face of Toppr for all our students and their parents.

- We help them understand how to leverage Toppr platform for their learning.

- We strive to take Toppr to every single household in India; and then the world.

- Have distinctive problem-solving skills

- Possess excellent team building and people management abilities

- Thrive in a fast-paced environment

- Come with strong data management and analytics experience

Roles and Responsibilities :

- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below the benchmark, sustain and better quality service

- Lead efficiency for Telesales Team, Contribution Margins & Topline

- Lead the Customer Service Team and set up Processes to reduce Refund rates and Issue closure TAT

- Lead the Customer Retention team drove through NPS, DAU, WAU & MAU for application users

Qualification & Skills :

- MBA/PGDBM from Tier I Business School and/or B. Tech. from a Tier I college (IITs, BITS, NITs)

- Minimum 3 years of work experience with 2+ years managing large teams with operational complexity.

- Experience with sales/operations function at an FMCG company