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28/07 Ruhban Shaikh
HR Executive at Toothsi

Views:530 Applications:113 Rec. Actions:Recruiter Actions:57

Toothsi - Manager - CRM (5-7 yrs)

Mumbai/Navi Mumbai/Bangalore Job Code: 1132334

We are Hiring Manager - CRM

Experience: 5-7 years of experience as a CRM Strategist or in a similar role. Agency handling experience will be a plus.

Qualifications :

- Strong understanding of CRM and Martech tools

- Experience in enhancing customer lifecycle management & lifetime value through technology

- Excellent communication skills: verbal and written

- Excellent spirit of collaboration to work with varied teams and get results

- Excellent project management capabilities & process orientation

- Team player, strong work ethic, and comfort with working in a fast-paced demanding environment

- Analytical mindset with numerical aptitude

Responsibilities :

- Work closely with CRM Head to own execution of a comprehensive CRM strategy

- Own execution for cross sell and upsell to improve customer experience and lifetime value

- Spearhead growth through robust referral strategy for brands handled

- Excel at cross selling and retention marketing with drip campaigns for ecommerce as well as lead generation channels

- Grow CRM function with innovations and implement strategy through the right technology

- Present regular analysis and recaps to the internal stakeholders (sales, marketing, product) on the progress of various CRM projects

- Work closely to define performance metrics, and identify/execute improvement programs

- Oversee tracking of key metrics and KPIs driven from CRM

- Work closely with BI team and facilitate regular data import from CRM

Women-friendly workplace:

Maternity and Paternity Benefits

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