Key Responsibilities - Strategically lead and develop a team of Customer Experience Managers to enhance performance by setting clear accountable performance measures. - Establish policies and procedures that deliver sales numbers and excellent customer support. - Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. - Align customer service activities and initiatives to support and enhance the objectives of the organization. - Drive the culture of 'customer centric mind set and accountability' across the whole team that reflects in the service delivery on a continuous basis. - Create culture and processes which achieve the business goals and objectives with regards to Customer Experience. - Plan and Recruit for adequate capacity & capability to manage the entire Customer Experience function. - Review work done and mentor Team - Conduct 1-on-1s with direct reports on a daily basis. Provide constructive feedback on the approach, quality and throughput of the final output of all work done by the reports - Ensure training of team members and identify specific / periodic training programs for the team. Groom each person to reach their peak potential - Responsible for performance management and compliance of processes within the team including appraisals, monthly ratings, discipline, etc.

Mumbai

ToothSi - Assistant Vice President - Customer Experience 

ToothSi - Assistant Vice President - Customer Experience  ,Job Description for ToothSi - Assistant Vice President - Customer Experience  in AMPA Orthodontics in  Mumbai for (3-7) years of experience. Apply Now!

Job Description for ToothSi - Assistant Vice President - Customer Experience  in AMPA Orthodontics in  Mumbai for (3-7) years of experience. Apply Now!