TMF Group - Assistant Manager - Credit Management

Key Responsibilities:

OPERATIONAL EXCELLENCE : 

- Responsible to handle daily operations

- Should have prior experience in Invoicing / Credit Management

- Ensuring smooth and on time service delivery

- Bridging client communication (queries/escalation) as FPOC

- Handling work allocation and optimum utilization of resources

- Checking team productivity and ensuring the completion of tasks as per AHT to meet productivity targets

- Analysis of timesheet and variance, if any, in the actual vs. AHT

- Regular maintenance of Process documents i.e. UTP, SOP, Decks etc.

- Ensuring operational controls via multiple trackers for Quality, Errors logs etc.

PERSONNEL MANAGEMENT : 

- Leave and back-up planning

- Setting up records for roaster, attendence, leave, trainings,

- Upskilling and motivating team for organisational success

- Conflict and change management

- Conducting monthly performance reviews within team

Key Requirements:

- Minimum Bachelor's Degree/PG with an experience of more than 5 years

- Minimum 1-2 years of relevant experience as TL gained in professional firm/ MNCs in service industry (preferably BPO/ITES financial services)

- Working knowledge of both AP & AR preferred

- Desired computer skills include working knowledge of MS Office (excel spreadsheet), an integrated ERP System (Knowledge of View Point is an added advantage)

- Attention to detail with a high degree of accuracy and analytical skills

- Good command of both written and spoken English

- Independent and able to handle work under pressure with ownership.