- The incumbent will be responsible for developing the online experience and omni roadmap and implementation for the Titan - International Business Division, including E-Commerce; Online campaigns; Digital & Performance Marketing; integrating with Marketplaces; managing Omnichannel Customer Journeys and Customer and Store Apps. External Interfaces Internal Interfaces - Digital Partners & Vendors - IBD Brand Managers & Business Managers - Merchandising Team - IT Team - Other Relevant Titan Stakeholders - Job Requirements Education - B.Tech. / Graduation Relevant Experience - 10-12 Years of relevant experience Behavioural Skills - Communication - Stakeholder Management - Analytical Skills - Logical Reasoning - Detail Orientation - Project Management (ability to handle multiple projects) - People Management (including technical resources) - Knowledge - Advanced understanding of front - end tools & technologies related to digital platform - Advanced understanding of digital / mobile marketing platform applications Process Contributions - Process Contribution Process Outcome Performance Measure Digital: Platform & Online Operations Management: Platform Engineering & Product Development 1. Scope and prioritize new features for the platform, and handle escalations related to development / integration of new features into the platform 2. Ensure smooth Customer Experience by managing escalations related to performance of the platform 3. Ensure zero defects on the platform and maintain optimum quality of platform 4. Develop and manage the Consumer and Store Apps. Ensure integration of the platform with Titan ERPs, Partner platforms, encircle, SFDC CRM etc. - Integration of platform Features as per Requirements - Fully Operational Website Platform - Number of new features & initiatives - Percentage of website performance improvement - Percentage of open & closed defects Digital: Platform & Online Operations Management: UI/UX & Graphic Design 1. Approve marketing creative designs, ensure creatives as per requirements & manage any escalations related to creatives 2. Finalize and approve UX designs & visuals for webpages & resolve any escalations raised 3. Review and approve the webpages developed basis approved UX design & visuals - Marketing Creatives - Website Issue Resolution - Improvement in User Experience - Number of pages & creatives - Number of new initiatives Digital: Platform & Online Operations Management: Marketplace Management 1. On-board new marketplaces basis requirements & operational congruence 2. Resolve escalations related to content & catalogue merchandising, product marketing and stock planning for marketplace sites 3. Manage & resolve critical escalations, in case of customer return - Customer Satisfaction - Improvement in Sales and - Number of Active SKUs - Volume & Value of Sales - Return Percentage requests 4. Manage and effectively resolve any critical escalations related to customer complaints conversions - Customer Complaint TAT - Fill Rate Digital: Platform & Online Operations Management: Website Operations Management 1. Resolve escalations related to content and catalogue merchandising for in - house websites 2. Assist in forging alliances and partnerships with banks and other relevant stakeholders for offering discounts, offers etc. to customers 3. Manage and effectively resolve any key escalations related to customer complaints basis inputs from Merchandising Team - Customer Satisfaction - Improvement in Sales and conversions - Percentage alignment of stock, images & content with active SKUs - Sales Volume & Value - Alignment of promotion Digital: Platform & Online Operations Management: Journey Path Analytics & Lead Management 1. Work cross - functionally for website performance optimisation and campaign optimisation, handle key escalations related to same 2. Supervise lead generation using analytics to facilitate physical follow ups by CRM team - Cost Reduction - Improvement in User Experience - Improvement in Sales and conversions - Campaign & Website Performance - Number of Customer & Marketing Insights - Set Up Completion Digital: Platform & Online Operations Management: Digital Marketing 1. Supervise creation and execution of branding campaigns to assist E commerce and omni sales 2. Oversee performance marketing (Product Search, Product Display, Product Listing Advertisements & E mails) - Acquisition of New Customers - Improvement in Sales and conversions - Website Traffic & Sales - Campaign Performance - Percentage - Improvement in Website Performance Digital: Platform & Online Operations Management: Vendor Management 1. Select & onboard the right vendors as per organisation's performance characteristics 2. Define performance parameters for vendors very clearly 3. Evaluate suggestions, provide feedback & monitor output periodically 4. Allocate work dynamically according to vendor performance - Profitability - Fulfilment of business requirements - Vendor Cost & Utilization - Adherence to Terms of Contract Digital: Platform & Online Operations Management: Site Administration 5. Oversee & Manage back - end configurations into the websites such as design tweaks or addition of new sections 6. Ensure proper technical maintenance of websites - Customer Experience - Improved Sales - Website Performance - TAT for Technical Support Digital: General Management: People Management 7. Drive a performance driven culture in the team by reviewing performance parameters and providing feedback to the team 8. Contribute in talent development by providing subordinates with adequate exposure and growth opportunities 9. Ensure periodic follow-up with the recruitment team to fill the vacant positions within stipulated time - Improvement in team performance - Adherence to timeline - Quality of feedback

Bangalore

Titan - Lead - eCommerce Platforms & Website Management 

Titan - Lead - eCommerce Platforms & Website Management  ,Job Description for Titan - Lead - eCommerce Platforms & Website Management  in Titan in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Titan - Lead - eCommerce Platforms & Website Management  in Titan in  Bangalore for (10-12) years of experience. Apply Now!