Titan - Assistant Manager/Manager - Retail Operations - Helios

Scope of the role:

- Accountable for driving effective retail operations

Job Profile :

- Be accountable for all aspects of consumer satisfaction at the stores.

- Design and implement processes to remove pain-points of consumers; and to measure consumer satisfaction sfaction, accurately.

- Anchoring the entire complaint management process.

- Ensure effective hiring, training, development and retention of sales staff.

- Creating an eco-system that is responsive to the needs of stores.

- Simplifying complexity in the lives of store-employees, and keeping them engaged looking at all aspects including rewards and recognition.

- Understand Training needs and device training calendar

Key Deliverables:

- Customer satisfaction and dissatisfaction scores.

- Process Audit scores

- Employee Engagement scores

The right person:

- Post graduate in Management / MBA with 1-4 years of experience in FMCG / Consumer Durable / Retail industry

- Hunger to prove oneself, tenacious, basic analytical skills.

- Willing to stop at nothing to accomplish a task.

- A mix of retail and sales experience would be preferred.