TimesPro - Product Lead

Salesforce Product Lead

Work Location : Mumbai Work from Office

- Jogeshwari East TimesPro, the award-winning Higher EdTech (H.EdTech) initiative of The Times Group, was established in 2013 to cater to the learning needs of Indians with aspirations of career growth. We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented early career programmes across BFSI, e-Commerce, and technology sectors; executive education for working professionals in collaboration with premier national and global educational institutions; and organisational learning and development interventions at the corporate level.

- If you are looking to join a sustainable, growing, and mission-oriented Higher EdTech business where you get to contribute to the agenda then this is the right place for you.

Job Description :

- The Salesforce Product Lead will own delivering streamlined processes and robust solutions across Sales and Service Cloud. We are looking for a technical resource who can own the business process and transformation.

- Past technical experience translated into a business/product role will be highly applicable and beneficial for this position.

- The position will be responsible to : Architect key business processes and lead the change where required by acting as a subject matter expert, salesforce champion

- Ensure the right technical architecture of Salesforce is maintained working with the development teams

- Enable business to make the most of the CRM and allow them to increase results on the back of strong CRM, analytics, and reporting features

- Lead effective blueprinting workshops, facilitating decisions based on best practice procedures, performing fit/gap analysis, design, configuration, leading testing and cutover activities along with end-user training documentation

- Lead a team of business analyst(s), product manager(s) and liaise with development teams internal and external to deliver business value

- Own the business requirements, sprint delivery, and prioritizing the business needs

- Champion and own a strong and scalable CRM architecture