timelyAI - Program Manager - Operation Excellence - Service-Product Integration

Company Overview:

TimelyAI is building a growth and marketing suite for time-based businesses.

"The idea is to solve the most burning need of our small businesses - generating new customer leads at an affordable price and being able to build lasting relationships with them for repeat business and referrals."

Blending product delivery (70%) with service and operations (30%), we have built a unique coaching network model that has already garnered us solid signs of PMF. Now, we stand at the precipice of exponential growth, ready to ascend even higher and hence, we are seeking a strategic powerhouse, a leader with an unparalleled ability to shape, guide, and scale our business.

The Opportunity:

As an Operation Excellence Manager with a focus on Service-Product Integration, you'll be the critical link between our product and service components, shaping both to create a harmonious and effective operation. This is an opportunity to leverage your operational insights, strategic thinking, and passion for efficiency in a role that's integral to our future growth.

Key Responsibilities:

- Operational Optimization: Take charge of our service layer operations, balancing day-to-day management with strategic alignment to our product delivery.

- Process Innovation: Use your expertise in process improvement to identify opportunities for better service delivery and increased efficiency.

- Cross-Functional Collaboration: Work closely with the product, marketing, sales, and customer success teams, ensuring that the service layer is in sync with the broader business objectives.

- Scalability Planning: Build robust systems and infrastructure that can grow with our service demand, maintaining high-quality standards even as we scale.

- Performance Analytics: Develop and monitor key performance indicators for the service layer, utilizing data-driven insights to drive continual improvement and informed decision-making.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field

- 2-5 years of experience in an operational role within a tech or SaaS company.

- A proven track record in process improvement and operational optimization.

- Demonstrated ability to design and implement scalable systems and infrastructure.

- Strong analytical skills, with an emphasis on data-driven decision-making.

- Excellent project management skills and an ability to manage complex operational landscapes.

- Prior experience in a high-growth or startup environment is a plus.