timelyAI - Account Manager

Role Overview:

As an Account Manager at TimelyAI, you will be at the forefront of our customer relations strategy, responsible for managing accounts and fostering strong, long-lasting relationships with our clients. Your role will be pivotal in ensuring client satisfaction, driving retention, and facilitating growth opportunities through effective communication, problem-solving, and data analysis.

Key Responsibilities:

- Account Management: Serve as the primary point of contact for assigned customer accounts, building trust and rapport to understand their needs, challenges, and objectives.

- Client Relationship Management: Cultivate and maintain strong, positive relationships with key stakeholders, ensuring a deep understanding of their business goals and requirements.

- Customer Success: Proactively identify opportunities to add value to customer accounts through the strategic application of TimelyAI solutions, ensuring maximum ROI and satisfaction.

- Problem Solving: Demonstrate strong problem-solving skills to address customer concerns, resolve issues, and escalate complex issues as necessary, ensuring timely resolution and customer delight.

- High EQ Communication: Utilize excellent communication skills, both verbal and written, to effectively convey information, provide updates, and manage expectations with clients and internal teams.

- Data Analysis: Apply analytical capabilities to interpret data, derive insights, and make data-driven recommendations to clients, optimizing their usage of TimelyAI products and services.

- Retention and Growth: Proactively identify opportunities for upselling or cross-selling TimelyAI offerings based on client needs and usage patterns, contributing to revenue growth and client retention.

- Collaboration: Collaborate closely with cross-functional teams including Sales, Product Development, and Customer Support to ensure seamless execution of account strategies and alignment with company objectives.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).

- Proven experience in account management, customer success, or a related role, preferably in the technology or AI industry.

- Strong problem-solving abilities with a demonstrated aptitude for data analysis and interpretation.

- Exceptional interpersonal skills with a high emotional intelligence (EQ), able to navigate complex client relationships and resolve conflicts diplomatically.

- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.

Note: This role requires you to work during US timezone.