Tikona Digital Networks - Key Account Manager - Enterprise Sales

Tikona Infinet Private Limited

Position : Key Account Manager

Division : Enterprise Sales

Reporting : Head Enterprise

Education : B.Tech / MBA

Relevant experience : 4-5 years of similar work

JD for Key Account Manager (KAMs) :

Ker result areas :

- Individual performer

- New customer acquisition through prospecting new clients

- Maintain / manage and grow business from the assigned Key / Named Accounts

- Maximising wallet share form the existing Key / Named accounts

- Build and maintain long term relationship with the Key Decision Makers / CXOs in the allocated Key / Named Accounts.

- Responsible for periodic achievement of the customer acquisition and revenue targets for the assigned Key / Named Accounts.

- Responsible for revenue generation from the set of corporate by cross selling and up selling

- Ensure customer satisfaction through coordination with back end support functions viz, customer service, billing and other functions.

- Ensure the timely collection of the payments and adherence to the payment collection / Outstanding systems and procedures as per company policies

- Keep a track of the clients business initiatives and future plans and analyse its impact on the business

- Identify the opportunities for the new products, services and applications and enhancing the existing infrastructure for additional revenues

- Collect the market intelligence data including environmental, customer and competitor information and initiatives and analyse the same to pre-empt its impact on the business

- Striking strategic alliances with synergistic partners like system integrators, consultants etc. in line with the defined guidelines

Skills required :

- Excellent presentation and communication skills

- Ability to identify and manage relationships and decision making processes across complex organization

- Should demonstrate solution centric approach towards problems spread across geographies

- Ability to manage customer issues, including those essential for ensuring a high level of customer satisfaction

- Highly self-driven, self-motivated and should possess a proactive approach towards the objectives