Thrilliophilia.com - Manager - Operations

About Thrillophilia :

At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories.

Thrillophilia's journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 when the global market was still too young for online travel transactions. Ever since, we have grown to become India's largest online platform for experiential travel. An annual traffic of 150M+ Users, 5M+ Happy Customers, and a strong presence of 2.2M on our Instagram, reflects our commitment to providing memorable experiences and inspiring travelers worldwide.

Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150+ Destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible. Thrillophilia simplifies travel planning by creating personalized experiences using our expertise in destinations, local networks, AI/ML logics, and automation. Our team provides a human touch, and on-trip support ensures the best trip of your life.

Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory's best places to Work (2013), ISB's BizQuest (2014), Singapore Bash's best startups (2016), London Mayor's IE20 (2017), and more.

Operations Manager :

Job Summary :

Thrillophilia is in search of a dynamic and experienced Operations Manager to oversee and optimize our operational processes. The ideal candidate will have a strong background in operations management, exceptional leadership skills, and a passion for delivering high-quality services. The Operations Manager will be responsible for ensuring the efficiency, effectiveness, and scalability of our operations, driving continuous improvement initiatives, and fostering a culture of operational excellence.

Responsibilities :

1. Operational Planning and Execution :

- Develop and implement operational strategies, plans, and policies to achieve business objectives and drive growth.

- Oversee day-to-day operational activities, including inventory management, logistics, vendor

management, and service delivery.

- Monitor key performance indicators (KPIs), metrics, and benchmarks to assess operational performance and identify areas for improvement.

2. Process Improvement and Optimization :

- Conduct regular reviews and analysis of operational processes to identify inefficiencies, bottlenecks, and areas for optimization.

- Lead cross-functional teams in the design, implementation, and improvement of processes and

workflows to enhance efficiency, quality, and customer satisfaction.

- Utilize Lean Six Sigma methodologies and other continuous improvement tools to drive operational excellence and cost savings.

3. Resource Management :

- Manage human and financial resources effectively to ensure the efficient allocation of manpower,

equipment, and budgets.

- Develop staffing plans, recruit, onboard, and train operations staff, and establish performance goals and expectations.

- Foster a culture of accountability, teamwork, and employee engagement within the operations team.

4. Quality Assurance and Compliance :

- Establish and enforce quality assurance processes and standards to ensure the delivery of high-quality products and services to customers.

- Monitor compliance with industry regulations, safety standards, and company policies, and implement corrective actions as needed.

- Conduct regular audits and inspections to verify adherence to quality and compliance requirements.

5. Vendor and Partner Management :

- Build and maintain strong relationships with vendors, suppliers, and partners to ensure reliable and cost-effective supply chain management.

- Negotiate contracts, agreements, and service level agreements (SLAs) with vendors and partners to optimize terms and conditions.

- Monitor vendor performance, resolve issues, and identify opportunities for collaboration and improvement.

Qualifications :

- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field (Master's degree preferred).

- Minimum of 2 years of experience in operations management or a similar role, preferably in the travel, tourism, or hospitality industry.

- Proven track record of driving operational excellence, process improvement, and cost optimization.

- Strong leadership and managerial skills, with the ability to inspire and motivate teams to achieve goals and objectives.

- Excellent analytical, problem-solving, and decision-making skills.

- Proficiency in operations management tools and software.

- Knowledge of Lean Six Sigma principles and continuous improvement methodologies is a plus