Thomson Reuters - Assistant Manager/Manager - Business Excellence

JOB DESCRIPTION :

- Partnering with the leadership team to drive customer centric continuous improvement and innovation initiatives across locations.

- Support the internal strategic sales initiatives and possibly build a small focus group that will assist clients (in-house legal) as a part of our proposed consulting service offerings.

 Other responsibilities include :

- Creating awareness about the concept of Quality and Continuous Improvement across all P3 locations;

- Drive customer focused VOC gathering exercises and use these as inputs for driving customer centric improvement projects.

- Get buy-in and build internal capability by creating awareness and sharing knowledge through Six Sigma Champion, Yellow Belt, Green Belt and BB trainings;

- Work towards setting up QMS and achieving certification on CMMI SVC standard (level 3 min);

- Understand stakeholders- expectations and align the Business Excellence Team's initiatives with the organizational goal;

- Build relationships with stakeholder to penetrate and make improvement a part of everybody's thinking;

- Ongoing communication with the key stakeholders for aligning the progress of each initiative in the right direction, on an ongoing basis;

- Track and report the progress of the initiatives to Sr. Management on a regular basis;

- Identify and deliver on key strategic high impact improvement projects; Mentor GBs;

- Manage the budget for the Business Excellence team and ensure maximum returns;

- Manage and align the responsibilities of team members that ensures cohesive effort resulting in successfully meeting Business Excellence teams- objective; and Deliver projects as per agreed timelines; participate and support driving other BE initiatives

CANDIDATE PROFILE :

Ideal candidates for this position should ably demonstrate the following:

- Candidates who have executed Green belt projects or are certified Six sigma black belt ;

- Expertise using MS office tools, especially Excel (advance) and Power Point (working knowledge) should have knowledge of MIS, Spreadsheet skills;

- Ability to design solution/initiatives based on organization's need.

- Comfortable conducting Six Sigma Green Belt and Black Belt trainings independently;

- Knowledge of ISO 27001 or standards alike and ability to setup and conduct system / process effectiveness audits;