Thomas Cook - Product Manager - Payment Solutions

Responsibilities:

- The Product Manager role will contribute to the existing Prepaid Product Management team within the Payments Solutions Business. The team is focused on defining industry-leading feature/functionality / products for an integrated financial services & travel company

- This position reports to the Head - Payment Solutions. This role will require extensive interaction with internal staff, across all business & functional areas.

- The Product Manager will interact frequently with the Sales, compliance and account teams and is expected to contribute to the strategic and business direction of the team.

- The position will be based at the Head office in Mumbai

- This position requires the ability to assess a broad set of quantitative and qualitative issues in parallel, synthesize this information into key points and priorities, make recommendations to management, and assume ownership of all prepaid functional areas.

Specific responsibilities include:

- Manage the ongoing product & portfolio for the existing range of prepaid cards

- Develop & launch new payment products

- Product P&L responsibility

- Collecting, developing, and analyzing multiple concurrent business requirements and transferring the same knowledge to product, development and other support teams by writing concept and scope documents, detailed business requirements, product specifications and web requirements for both new products and enhancements to existing products.

- Work with Networks like MasterCard & manage their relationship

- Collaborate and lead interactions with functional areas such as business development, account development, IT development and support, QA, customer service, and operations to develop and provide product definitions responsive to customer needs and market opportunities.

- Plan, communicate, implement, and report on the progress of product plans which take into account the implications of changing market dynamics.

- Assess the effectiveness of the overall product and provide feedback to management in order to insure the prepaid product reflects both current and future client and market needs.

- The person filling this position will be a key contributor to the successful execution of new features and services for the payment solutions business that drives client satisfaction

Qualifications:

- Post Graduate College degree

- 3+ years experience in product management or product development in the card payment industry is required

- Strong knowledge of the prepaid industry and the card payments business is required

- Outstanding writing skills to communicate complex concepts to a broad audience

- Negotiating skills and strong interpersonal skills to influence cross functional team decisions

- Ability to work creatively with strong problem solving skills and ability to manage multiple priorities and demands

- Demonstrated ability to work in a complex organization to determine business and customer needs and to build solutions to meet those needs

- Ability to make decisions based on available data and consultations, considering short and long-term strategic goals

- Advanced skills in Ms Word, Outlook, and Excel