Posted By

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Raji L

HR at Thence

Last Login: 04 March 2024

Job Views:  
436
Applications:  199
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

1384255

Thence - Product Consultant - Customer Success Team

3 - 6 Years.Bangalore
Posted 2 months ago
Posted 2 months ago

Product Consultant (Customer Success Team) '


We are seeking a dynamic Product Consultant/Manager to join our Customer Success team. This individual will play a key role in creating exceptional product solutions, including developing business cases and Proof-of-Concepts for potential clients, showcasing our value proposition effectively. Responsibilities include steering strategy, shaping roadmaps, and contributing to the identification of solutions that align with client pitches.


Responsibilities:

- Collaborate with clients and internal stakeholders to formulate business strategies, goals and assess impact.

- Work closely with product designers and data specialists to deliver compelling Proof-of-Concepts, showcasing winning solutions that enhance the Leads to Win ratio.

- Proficiency in crafting a compelling narrative for the proposed solution, articulating the core value proposition and impact grounded in data to create a persuasive pitch.

- Conduct comprehensive requirement gathering sessions with prospects and document specifications in the form of Product Requirement Documents.

- Collaborate with delivery teams to determine optimized effort estimates, ensuring proposed approaches and solutions are purpose-fit, meet client needs, and are operationally sustainable.

- Generate Intellectual Capital, including frameworks, methodologies, product analyses and industry reports.

- Establish best practices for the Product Management team to enhance pitch efficiency and quality.

- Provide key insights to top leadership for continuous improvement of the role and the function.

- Manage multiple pitches and tasks concurrently, achieving rapid turnaround times while maintaining accountability.

- Develop positioning and messaging strategies to attract and convert prospects and leads.

- Collaborate with internal teams (UI/UX, Engineering, Analytics, Consulting, and Research) to explore and propose new, relevant product ideas for Proof of Value (POV) and Proof of Concepts (POC), taking end-to-end ownership of this process to enhance the sales funnel.

Skills Required:


- Critical thinking: Strong analytical and problem-solving skills


- Data Oriented: Using qualitative and quantitative insights to propel decisions


- Entrepreneurial: Self Starter and taking things to full closure


- Versatility: manage multiple threads effortlessly


- Proactive: Ability to take initiative offer suggestions and resolutions


- Great communication skills: Excellent verbal and written communication skills


- Subject Matter Expert: the ability to articulate and clearly explain product and design decisions


Qualifications:


- The perfect candidate should be a motivating and self-assured team collaborator possessing:


- Bachelors or Masters Degree in Management


- Over 4 years of experience in Product Management or Product Marketing Management, demonstrating a successful history of client acquisition and retention.


- In-depth comprehension of product dynamics and customer experience, gained from working in a product-focused firm and/or navigating complex domains.


- Previous experience in articulating metrics and KPIs to assess product performance, utilizing data-related tools to comprehend the existing client/product landscape and construct a coherent narrative.

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Posted By

user_img

Raji L

HR at Thence

Last Login: 04 March 2024

Job Views:  
436
Applications:  199
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

1384255

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