Thence - Product Consultant - Customer Success Team

Product Consultant (Customer Success Team) '

We are seeking a dynamic Product Consultant/Manager to join our Customer Success team. This individual will play a key role in creating exceptional product solutions, including developing business cases and Proof-of-Concepts for potential clients, showcasing our value proposition effectively. Responsibilities include steering strategy, shaping roadmaps, and contributing to the identification of solutions that align with client pitches.

Responsibilities:

- Collaborate with clients and internal stakeholders to formulate business strategies, goals and assess impact.

- Work closely with product designers and data specialists to deliver compelling Proof-of-Concepts, showcasing winning solutions that enhance the Leads to Win ratio.

- Proficiency in crafting a compelling narrative for the proposed solution, articulating the core value proposition and impact grounded in data to create a persuasive pitch.

- Conduct comprehensive requirement gathering sessions with prospects and document specifications in the form of Product Requirement Documents.

- Collaborate with delivery teams to determine optimized effort estimates, ensuring proposed approaches and solutions are purpose-fit, meet client needs, and are operationally sustainable.

- Generate Intellectual Capital, including frameworks, methodologies, product analyses and industry reports.

- Establish best practices for the Product Management team to enhance pitch efficiency and quality.

- Provide key insights to top leadership for continuous improvement of the role and the function.

- Manage multiple pitches and tasks concurrently, achieving rapid turnaround times while maintaining accountability.

- Develop positioning and messaging strategies to attract and convert prospects and leads.

- Collaborate with internal teams (UI/UX, Engineering, Analytics, Consulting, and Research) to explore and propose new, relevant product ideas for Proof of Value (POV) and Proof of Concepts (POC), taking end-to-end ownership of this process to enhance the sales funnel.

Skills Required:

- Critical thinking: Strong analytical and problem-solving skills

- Data Oriented: Using qualitative and quantitative insights to propel decisions

- Entrepreneurial: Self Starter and taking things to full closure

- Versatility: manage multiple threads effortlessly

- Proactive: Ability to take initiative offer suggestions and resolutions

- Great communication skills: Excellent verbal and written communication skills

- Subject Matter Expert: the ability to articulate and clearly explain product and design decisions

Qualifications:

- The perfect candidate should be a motivating and self-assured team collaborator possessing:

- Bachelors or Masters Degree in Management

- Over 4 years of experience in Product Management or Product Marketing Management, demonstrating a successful history of client acquisition and retention.

- In-depth comprehension of product dynamics and customer experience, gained from working in a product-focused firm and/or navigating complex domains.

- Previous experience in articulating metrics and KPIs to assess product performance, utilizing data-related tools to comprehend the existing client/product landscape and construct a coherent narrative.