The Hi-Tech Robotic Systemz - Head - After Sales Service

About Hi Tech Robotics Systemz Limited :

We are a technology company with a mission to revolutionize mobility of both people and material, with our Autonomous, Driver Assistive Technologies and Mobile Robots. Our Core Competencies include Artificial Intelligence, Machine Learning, Computer Vision, Multi Sensor Fusion and Autonomous Navigation technologies.

Our Leadership team comprises of alumni from Carnegie Mellon University, Harvard Business School and IITs along with strong Technology Advisory members from the Carnegie Mellon University.

We are in the business of developing hardware and software products for Autonomous Driving, ADAS and Autonomous Mobile Robots. The company has consistently been amongst the first movers in this space and has successful deployments for more than 350 autonomous & assistive systems to date, including L4 autonomous vehicles.

A few of the accolades received are as follows :

Most Innovative Company by CII (2017); National Award for being the most innovative MSME by Indian Government, Nasscom Award for Most Promising Emerging companies 2016, Most innovative products by Frost & Sullivan; Top AI Vendor in India by Gartner

The company is head quartered in India with 400+ employees out of which, more than 50% are focused on cutting edge R&D in the field of computer vision, deep learning/machine learning, sensor fusion, autonomous navigation, embedded system design and mechanical design and development. We have an ever expanding patent portfolio of more than 50 patents. We are a fast growing company with more than 100% CAGR year on year. Our Diverse and Blue-chip Clientele List includes companies like Daimler, Volvo-Eicher, Ford, Tata Motors, amongst others.

We are poised for accelerated growth- both vertical Mobile robot & ADAS/AV - billion $ market globally

Designation : Head - After Sales Service

Min Qualification : BE/B.Tech

Location : Gurgaon

What You'll Do :

- The After Sales Service Head is responsible for all facets of aftersales support including parts, customer support, product troubleshooting and service to support the sales strategy and drive growth in markets.

The main objectives are :

- Establish relationships with the Business partners.

- Identify and drive improvements to the After Sales Network including establishing training and servicing expectation levels for our Service, Repair and Parts Partners.

- Implement systems and processes that effectively will eliminate error, increase response time, improve communication channels between the business, their partners and their warehouse.

- Implement processes to ensure After Sales accounts, including warranty invoicing/claims are accurate, timely and in line with company policy

- Timely processes of purchase orders and quotes

- Establishing and maintaining strong relationships with key internal and external stakeholders

- Maintain strong customer orientation focus and improve customer after sales experience

- Monitor product performance in market and develop solutions to deliver customer satisfaction

- Closely manage After sales expense budget

- Ensure parts and service inventory levels are maintained at adequate levels to meet customer requirements, including procurement and parts identification system

- Support strategic expansion initiatives

- Deliver repair advice and solution to Repair & Service Partners

- Support sales in promotion of network support and optimizing new opportunities

- Liaise with key suppliers to understand their after sales provisions and warranty procedures.

- SME in local product modifications / accessories

- Support of our appointed representative in customer service and technical enquiries

- Support the sales strategy and driving business growth

What You'll Need :

- Must have mechanical knowledge within the transport equipment and/ or automotive industry

- Preferably to have After sales experience

- Ability to read & understand technical drawings an advantage

- Ability to formulate documentation i.e. policy & procedures

- Excel - Intermediate to advanced, Word - Intermediate, Outlook - intermediate

- Profound skill of the English language (spoken and in writing)

- Team Work - ability to work in a small team and often autonomously

- Customer Orientation - a strong commitment to providing a quality service to all internal and external customers

- Attention to detail - ability to be accurate and timely in all dealings with external partners, financial and client ordering.

- Initiative and Drive - to continually support the growth strategy of the business