The Arenja Group - AM/Manager - Marketing & Customer Experience

We are looking out for an enthusiastic person to take up the role of an Asst. Manager / Manager - Marketing with Trinity Health Technologies. (Website : www.trinityht.com). We are a group Company of Arenja which is a business and investment house (www.arenja.com)

Designation : Assistant Manager/ Manager - Marketing & Customer Experience

Purpose: This is a critical role within the organisation, with responsibility to devise, plan and implement a marketing strategy that increases enquiries and maximizes sales. This role also assumes responsibility for Trinity Healthtech- communication strategy

Reporting into COO

Department: Marketing

Location: Mumbai

Job Responsibilities:

Generating sales enquiries for the sales team from:

- Organizing events

- Participating in relevant exhibitions

- Designing and executing promotional activities, product launches

- CRM initiatives (newsletters etc.)

- Online marketing (Company website/ Facebook/ Twitter etc.)

Communication Management:

- Overall responsibility for design & deployment of the marketing literature (marketing collateral, website content etc)

- Customer engagement though regular emailers/ industry updates/ new products

Customer Relation Management:

- Designing and implementing a strategy to ensure customer loyalty and increasing repeat business

- Designing and executing the CRM process aimed at ensuring high customer satisfaction

- Conducting random calls to customers to capture consumer feedback & ensure excellent customer service

- Customer testimonials

Systems & Processes:

- Designing and implementing systems and processes - Customer Universe database, Marketing MIS, etc- required to track and increase performance

- Keeping track of competitor activities to ensure a marketing edge

Other marketing activities:

- Corporate gifting

- Regional marketing initiatives

Previous Experience: Minimum 4- 5 years experience in handling the marketing function at a managerial level

- Candidate from the FMCG/ FMCD industry preferred

Qualifications: MBA Marketing

Skills & Attributes:

- Must be result oriented with a go-getter approach and an eye for ROI

- Must be enthusiastic on taking up new challenges

Must be able to work independently

- Must be able to use available resources optimally

- Must be innovative

- Must be process oriented

- Must have high levels of customer service orientation

Compensation: - As per industry standards