Test Yantra - Sr Project Manager - Testing/QA

Senior Project Manager- Testing/QA

Job Description:

Delivery

- Take complete responsibility for successful delivery of all allocated project/projects on the parameters of Job Description

Delivery

- Schedule, Quality and Customer Satisfaction.

- Should be able to identify risk/problem areas and resolve the same independently

- Ability to identify opportunities for change and the ability to convey the need for change

- Manages and analyzes business requirements with the ability to prioritize during changes and conflicts

- Ability to provide and review estimates at the project level

- Understands the functional / technical aspects of the product/application being tested in addition to quickly adapt to the domain

- Ability to do root cause analysis and improve turnaround time

- Create and review all periodic/ ad hoc reports along with presenting to client/stakeholders

- Remains on top of the project capturing all matrices defined, tracking for any deviations and applying corrective actions

- Meets SLAs w.r.t. turnaround times for clarifications, escalations, resolutions and action taken

- Ensure excellent quality of deliverables sent out to the customer at all times

- Understands the projects pricing model and billing procedures

- Follows the Mids Valuesin all activities and execution

- Effectively delegates activities within the team and monitors all tasks

- Ensures optimum efficiency and productivity of the team

- Accurately forecasts team utilization and ensures efficiency

- Manages and drives the correct project resource mix

- Conducts trainings in area of specialization or as per project needs

- Reviews performance on an ongoing basis, identifying training and development needs

- Ensures team spirit and constant knowledge sharing within the team

- Establish excellent relationship with the onsite counterparts / team members and collaborate with them to be successful

- Bring the members located onsite and offshore together and create a collaborative environment at the project level

Customer

- Manages client expectations/satisfaction, ensuring that the team and client are working in a conducive and collaborative environment

- Understands the business of the client with the ability to orient and adapt to the client environment quickly and make the project delivery meet the business objectives

- Manages client expectations, continuously trying to increase client satisfaction and deepen client relationship

- Ensure all issues are resolved without holding up the project

- Effectively communicates with client ensuring all commitments made are met consistently

- Manages and communicates difficult/sensitive client situations tactfully

- Must maintain a tight communication channel with the customer and contribute strong well documented data points for negotiation

Indicative Measures

- Appropriate risk mitigation

- Level of Transparency

- Man power planning and utilization metrics

- Mentoring and supporting team members to improve and grow up the value chain

- Managing conflict and ability to resolve with minimal intervention of the management and escalation from customer or team

- Unexpected/Unidentified slippage on schedule or quality as may be the case

- Unplanned or unexpected effort variance of the project

- Team morale and attrition rates

- Team feedback

- Inputs received from the Delivery Assurance teams in reviews and audits