Tesco - Senior Officer - Quality - UK Payroll

Quality Team is a part of the PPS Team which is an independent body responsible for assessing the knowledge level of the officers, the health of the process and reporting the same to the operations.

Ability to Interact with various process owners (Process lead, Team leader- s, Assistant manager- s, manager- s), confidently express my opinion on identified observation / propose next step from Quality Checks.

Understand the end- to-end flow of new processes, identify various failure points and propose controls

Suggest Changes/Improvement to Ways of Working

Perform Quality Check's consistently and Calibrate with Operations along with the Observations that have been identified by internal Audits reported by operations on a basis every week. (Sampling Check

Identify areas of improvement and set Ways of Working in accordance with legislation and policy

Identify Training Needs and Report the same to operations

Conduct calibration audits for the internal QC team

Gauge R&R for the audits done by every QC

Prepare period and governance packs

Prepare periodic quality analysis reports

Meet corresponding operations Leads on a Monthly basis to make Quality improvement plans and act as a consultant to implement them

Will preside over Team Huddles to discuss errors and resolve officer queries

Experience required

Overall experience of 3-4 years is compulsory

Should currently have a minimum of 2-3 year's UK Payroll experience

Bangalore candidates preferred.