Territory Manager - Sales & Operations - Retail

Territory Manager

Must Have Experience :

- 8+ Yrs. of experience in Retail industry Operations/ Telecom Sales / FMCG

- Should have worked in Maharashtra/ Mumbai for at least 3 years

- Handled a large Sales/ Operations team and state level operations/ sales

- Has handled various stakeholders like finance, commercial, business development/ Real Estate, Buying and Merchandising, Sales & Marketing

- PG in Retail Management/Operations/ Sales and Marketing from Tier 2/3 institutes

Principal Responsibilities :

1. Deliver new store opening target & chalk out 1-3-5 Yr store expansion plans

2. Deliver NSO sales as per capex nos.

3. Deliver top-line & bottom-line targets for the territory

4. Drive store standards through rigorous SOP audit

5. Collaborate with F&V Category Manager, Sourcing Head, MPR & DC teams to ensure territory fill rate is at desired level

6. Monitor & Improve NPS and provide superior customer experience

7. Monitor & Improve the store overheads and optimize cost

8. Accountable for preventing & driving corrective actions on damage, expiry and shrinkage in the territory

9. Team Management : Coach the territory team & store managers and set them for success

10. Accountable for building a strong store & territory leadership team

Knowledge / Education :

- 8+ Yrs. of experience in Retail industry

- PG in Retail Management/Operations

- Business acumen

- Problem solving skills

- Stakeholder management

Key Result Areas :

- Realized Revenue

- F&V RGM & Sales

- Wastage Reduction : Shrinkage + Damage

- Territory EBITDA

- People Management : Retention%

- Detractors reduction over LY for the territory

- Store Operating Standards

- Employee Service Promise - W/o guarantee, timings guarantee, weekly off guarantee