TerraPay - Deputy General Manager - Payments Operations

Roles and Responsibilities :

- Ensure daily/monthly reconciliation and settlements for Visa/Mastercard card transactions

- Ensure chargebacks are managed on time

- Ensure timely process of Network settlement and daily reconciliation of various accounts.

- Supervise and manage to reconcile all Internal GLs and settlement accounts with respective payment network schemes

- Ensure all accounts are reconciled daily and all variances are accounted for and reverse within TAT defined by regulators.

- Ensure outgoing files are staged with Network on daily basis

- Manage Card & POS Operation transactions / activities and reconciliation processes effectively to ensure proper settlements & Reconciliation

- Manage UAT, system testing for all enhancements and new systems

- Produce various periodic MIS and Management reporting as required

- Need documentation and organizational skills to keep all records related to a dispute in order

- Must be familiar with both domestic and international rules and regulations related to chargebacks and adhere to those guidelines

- Manage Nostro Account funding

- Manage and resolve customer disputed within TAT

- Authorising Merchant onboarding

- Authorise Merchant payout files post reconciliation

- Handle merchant queries and complaints

- Coordinate with card personalisation vendor for daily card personalisation

- To manage all MISes and share details with senior management on periodic basis

- Manage cards fee charging