Teleradiology Solutions - Vice President - Business Operations

The VP- Operations is responsible for the organization's ongoing operations, Operations growth strategy, performance, and execution plan for the growth. Build a diverse, motivated, and collaborative team that takes the organization to a global scale and level. The position will manage a team size of 200-250 people

Operations Management and Service Delivery:

- Strategic Planning: Collaborate with the executive team to develop and execute the company's strategic plans, including short-term and long-term goals. Provide input on operational feasibility, scalability, and potential growth opportunities.

- Increase operational effectiveness globally by communicating values, developing operational strategic initiatives, assigning accountabilities, planning, monitoring, and appraising the outcomes.

- Find innovative ways to leverage data and technology to improve service delivery and operational efficiency.

- Ensure team performance exceeds stated targets on KPIs viz., productivity, Turnaround Time, accuracy, and coverage, and will drive to improve the same continuously.

- Create and drive KRAs for the team which aligns delivery with organizational goals & objectives.

- Workflow Optimization: Analyze and improve the end-to-end workflow of teleradiology services, from image acquisition to report delivery. Collaborate with IT teams to enhance technology platforms, develop efficient data management systems, and implement automation solutions.

Financial Management:

- Drive company growth for both operational and financial outcomes by owning the Budgets, Capex & Opex.

Performance & People Management:

- Oversight of key MIS and dashboards with timely interventions to keep company on track.

- Continuously review performance reports for the Project, Operations, Sales and Marketing leads.

- Creating a work environment in which employees are committed to their organization, and feel pride and job ownership.

- Formulate, execute, monitor, assess and re-calibrate motivation plans for enhanced employee morale and appropriate reward systems.

- Motivate staff, and create a work environment that facilitates teamwork and open communication.

Relationships:

- Building strategic alliances and partnerships with the different teams to collaboratively execute business strategies.

- Assist the CEO in fundraising ventures and participate in expansion activities like investments, acquisitions, and corporate alliances.

- Build relationships with key contacts across the global clients for the smooth functioning of the business

- Strong relationship with her/his core Operations team to drive organizational goals and objectives.