Teleperformance - Vice President - Transformation Lead

The Vice President Business Transformation PMO is responsible for the development, direction, and execution of the digital customer experience through the efficient delivery of back-office operations.

This is a newly created role requiring someone to be hands on and maintain a roll-up-the-sleeves mentality. The ideal candidate is a seasoned transformation leader with a proven track record of building and delivering digital customer experiences and business transformation processes at scale.

Responsibilities:

- Lead the design, development and execution of a 3-year large transformation roadmap spanning across multiple countries.

- Manage and develop portfolio reporting and governance processes, setting out standards and defining reporting timetables to ensure provision of reliable and consistent management information.

- Ensure projects are tracked and reported to the highest quality standards, ensuring each project is correctly phased and governed within the wider portfolio framework.

- Challenge constructively and assess overall progress of program and projects by reviewing progress reports and other key management information, identifying wider impacts on adjacent Roadmaps.

- Strong analytical skills, ability to interpret complex data, identify critical information and provide succinct summaries and reporting of key information.

- Monitor projects against time, cost, and quality expectations, providing early warning of variances and exceptions including key risks and dependencies.

- Monitor and track capacity planning and resource use across programs, identifying bottlenecks and potential resource conflicts.

- Support initial business case reviews from a benefits perspective, advising / reporting on benefit identification, tracking and subsequent RoI achievement.

- Experience of producing high-quality decision-making documentation, briefing papers, reports, and presentations

- Identification of challenges, risks, dependencies, gaps, and opportunities for improvement (and report findings in a simple, compelling way)

- Own, deliver and execute tasks in a timely manner, manage and meet deadlines; effectively prioritize workload of the Team and keep others informed of progress.

- Take initiative in proposing solutions and "thinking outside of the box"; consider impact across business; collect information proactively and re-evaluate solutions