Teleperformance Global Services - Process Engineer

Location : Work From Home

Exp:5+Yrs

Sr. Global Process Engineer

Job Description

We are looking for a highly energized process engineer to join our global IT digital transformation team. The Global Process Engineer is responsible for identifying, documenting, and recommending improvements to IT-related processes. The idea candidate must have a solid technical analysis background with a passion for data, problem-solving, comfort with ambiguity, and the ability to think strategically, analytically, and creatively.

Essential job duties

- Establish process framework methodologies to enable a repeatable approach for intake requirements

- Document IT services, including definitions, service levels, workflows, and costs.

- Create detailed workflow diagrams

- Provide feedback on improvement of processes based on industry best practices

- Engage with all service areas globally within IT and build trusted relationships

- Conduct weekly project update meetings to keep leadership informed of progress and challenges

Educational Qualifications and Other Requirements:

- A degree holder in business or computer science or equivalent experience.

- 5+ years industry experience as an effective process engineer

- Solid understanding of service management as it pertains to IT services

- Strong verbal and written communication skills

- Comfortable conversing at every level of the business

- Fluent English is a requirement

- Ability to engage cross-functional teams globally

- Service now/BMC Remedy/Jira