Teleperformance - Global ServiceNow Architect

Global ServiceNow Architect

Job Description:

We are looking for a qualified ServiceNow Architect with experience supporting IT Service Management (ITSM) and Customer Service Management (CSM) to join our global digital transformation team.

Essential job duties :

- Own responsibility for overall ServiceNow implementation including roadmap, performance, upgrades, functional processes and license compliance.

- Coordinate with technical resources for day-to-day support, administration, and maintenance of the ServiceNow platform

- Work closely with the Teleperformance business units to gather requirements and design solutions that meet the business objectives.

- Develop, configure, and improve core and custom applications

- Work directly with end-users to resolve support issues within ServiceNow

- Monitor health, usage, and overall compliance with ServiceNow

- Coordinate systems integrations and process automation

- Perform installation and testing of ServiceNow updates and new releases

- Develop clear and concise technical and process documentation

Educational Qualifications and Other Requirements :

A degree holder in business or computer science or equivalent experience.

- 3+ years of ServiceNow Architect or Platform Owner, focusing on ITSM and/or CSM modules

- Experience with Quebec or higher release of ServiceNow

- Experience working with Agile Project Teams

- Effective writing skills with the ability to document application configurations, system design, and architecture.

- Strong analytical skills with the ability to extensively analyze business processes and workflows

- Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML

- Fluent English is a requirement

- Ability to engage cross-functional teams globally

Useful Certifications :

- ServiceNow Technical Architect

- ITIIL v3 or ITIL v4

Job Type- W/H Model