Teleperformance DIBS - Consultant/Director - Process Excellence & Transformation

Key Skills:

1. Certified lean Six Sigma Black Belt

2. Must have in-depth knowledge of Business Process Mapping and Modeling, Digital Transformation Levers

3. Bachelors or higher education degree with overall 7-10 years of experience with 2-3 years of experience in two or more of the following areas like Business Process Re-engineering, Transformation, Lean Six Sigma, RPA, Machine Learning & Program Management

4. Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

Job Description:

The candidate will need to understand & comprehend client requirements and ensure the project is completed on time and within budget. Key responsibilities include :

- Support project initiatives, including identifying and analyzing preliminary business needs, business processes

- Participate in due diligence to identify processes and document SOP and draw process maps as per BPMN standards

- Create and Analyze "AS IS" Workflows.Create and Analyze "TO BE" Workflows.

- Ability to create, execute, and maintain an "AS IS" to "TO BE" Roadmap.

- Re-Design Business Processes.

- Document and Present Business Processes.

- Create and Analyze Business Strategies.

- Create and Analyze Process Maps.

- Identify Process Improvements opportunities.

- Understand critical business and information technology risks.

- Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.

- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis. Analyze incoming work/demand and workload allocation methods.