Telecom Service Delivery Mgr/Sr Mgr - BPO

Telecom Service Delivery Manager/Sr.Manager - BPO (8-18 yrs)

Job Description:-

Job Role & Responsibility/Designation:-

1. Management of daily activities of a team of call

2. Engages in Customer Escalations

3. Ensures achievement of all system, team and individual Tech Support goals and standards

4. Manages Key performance indicators

5. Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

6. Responsible for administrative aspects including reporting

7. Superior communication (oral, written), presentation, and interpersonal skills

8. Demonstrated ability to develop and implement process enhancements including technology and performance

9. Ability to plan, prioritize, organize and communicate/sell effectively

10. Proficiency in Telecom ISP Tech Support, Email and Service Request applications, Work-force management applications, Quality tools and technologies, and other related Call Center software

11. Experienced in goal-setting (defining and prioritizing specific, driving objectives)

Location: Noida

Domain/Vertical - GMT (Global Media Telecom)

Level/Band - C2.

Number of Opening: 1

Educational Qualification : Graduates with industry experience

Skills (Must Have)

- Team Handling of min 400

- International Telecom Operations (BPO) experience. (NOT Domestic Telecom)

- Experience (Minimum)- 9 years

Contact Person:-
John - 9871850591