Technical Writer - Solar Energy Technology Industry

Technical Writer

We have an opening for Technical Writer with one of the leading Solar Energy Technology Company.

Job Responsibilities:

- Write high quality technical content that effectively communicates complex information clearly and concisely

- Leverage website statistics to uncover customer pain points on our support page and solve their needs by improving online content that is scalable

- Analyze customer data to extract insight and find scalable solutions to enhance the support for our customers

- Using market specific knowledge and insights to develop creative ideas which improve the adoption of our community as a knowledge and service tool by our customers

- Shape the information strategies that will help Company's customers adopt self-service either through the support page

- Research industry-related topics (combining online sources, interviews, and studies)

- Prepare well-structured drafts using Content Management Systems.

- Coordinate with marketing and design teams to illustrate articles

- Ensure all-around consistency (style, fonts, images, and tone)

- Conduct in-depth research on industry-related topics to develop original content.

- Proofreading of content for errors and inconsistencies.

- Creating compelling headlines and body copy that will capture the target audience's attention.

- Identifying customers' needs and recommending new content to address gaps in the company's currently published content.

- Organize writing schedules to complete drafts of content or finished projects within deadlines

- Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content

- Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement

- Use search engine optimization (SEO) strategies in writing to maximize the online visibility in search results.

- Come up with process improvement initiatives and implement them.

Qualifications:

- Technical bachelor's degree, Electrical preferred

- 3+ years of solar or storage experience required

- Strong communication (verbal and written) skills in English.

- Ability to translate complex information and adapt to the end user

- Ability to think critically

- Analytical mindset

- Strong problem-solving skills

- Attention to detail, self-motivated, and results oriented

- Proven work experience as a Content Writer, Copywriter, or similar role.

- Portfolio of published articles.

- Experience doing research using multiple sources.

- Familiarity with web publications.

- Excellent writing and editing skills in English.

- Hands-on experience with Content Management Systems ; Salesforce Knowledge, Google Analytics, Drupal, Hubspot.

- Ability to meet deadlines.

- Proficient in all Microsoft Office applications.

- The ability to work in a fast-paced environment.

- The ability to handle multiple projects concurrently.

- Ability to work independently with little or no daily supervision.

- Strong interpersonal skills and willingness to communicate with clients, colleagues, and management.

- Ability to work on multiple projects with different objectives simultaneously.

- Strict adherence to the style guides of the company and their policies for publication.