Technical Program/Project Manager - BFSI Domain

Technical Program / Project Manager

Our client is a leading software product company in BFSI domain and currently looking for a Technical Project/Program Manager who will ensure execution of project/program and manage the delivery within the committed timeline. The Project/Program Manager will interface and communicate frequently with employees, management and vendors/partners. The incumbent will come with a strong Technical understanding of Databases, Web applications and a follower of Agile/Scrum practices.

This position reports to the Head - Product Delivery / PMO.

Position: Technical Project/Program Manager

Experience: 8-15 years

Location: Noida, India

Key Responsibilities:

- Formulate formal Programme/Project framework, methodology, kick-off agenda, strategy, objective, communication pattern, milestones, documents, and status reporting pattern & frequency etc.

- Liaison with multiple project stakeholders on regular basis. Set the expectations right between various stakeholders as well as the customers.

- Ensure proper quality standards & other statutory requirements are met during project execution.

- Ensure technical issues raised by the customers during the UAT stage or after go-live are resolved within the acceptable timelines. Escalate if there is a bug and it cannot be resolved by the Implementation team. Engage L2 Support/QA/Products team to resolve issues. Work closely with the implementation team and act as a bridge between onsite and offsite teams.

- Create project documents like SoW, MS Project plan, Issue tracking sheet, CR forms,

- Highlight deviations, delays, liabilities, dependencies, risk elements, scope creep etc. and bring all the stakeholders on the same page.

- Complete the project within agreed timeframe and within budget.

- Delegate tasks and responsibilities to all the resources involved in the project. Track milestones and deliverables using project management tools.

- Coach, mentor & motivate the resources and extend all possible support to them. Chalk-out a plan to handle contingency.

- Conduct regular project review meetings with all stakeholders involved in the project. Conduct/Attend Project governance meetings with the customers.

- Track changes in the signed requirements and update all stakeholders to seek approval.

- Follow up with customers and internal teams on escalated matters respectively. Verify and improve customer satisfaction level [CSAT].

- Prepare reports required to do management reporting.

- Demonstrate good communication standard while interacting with customers.

- Define the provisional acceptance and final acceptance procedures.

- Manage to get issues resolved as arising in the existing project through personal interventions. Guide resources or escalate issues to the management level on need felt basis.

Required Skills and Experience:

- Hands on technical experience with multiple web development technologies, good understanding of multiple databases and Agile practices

- Minimum of 8+ years of experience with 4 years in Project Management.

- Experience in managing and delivering projects in BFSI domain.

- Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy would be an added advantage.

- Good knowledge of business & technology operations.

- High proficiency level in Microsoft Project Management tool.

- PMP/Prince 2 Certification will be added advantage

- Customer and Project Management skills.

- Equipped with problem solving techniques.

- Ability to do multi-tasking.