Technical Program Management/Head - Media - APAC Region

Position- APAC Head - Technical Program Management

Location-Mumbai

Job Description :

The candidate is desired to have solid critical thinking and problem-solving skills and is expected to have strong business judgement and organizational skills. The person should be comfortable working with business leaders at all levels, including senior management.

- Demonstrate skills in understanding customer needs and priorities to carry out operational planning and to set and manage expectations with a diverse set of business stakeholders and senior management.

- Prior experience in business data analysis which cuts across customer needs, operational processes & metrics to identify improvement areas through process change

- Design and implement PMO framework to ensure seamless tracking of all the programs and timely reporting of status to leadership.

- Own complete tracking and reporting of program goals, updates on initiatives, periodical business updates (Monthly/Quarterly) and quarterly stakeholder connect on Product mapping Programs.

- Owns end to end of program management of key projects which span across global cross- functional teams.

- Responsible to manage end to end program management of developing the automation solution by closely working with Technology team and ensure adoption.

- Responsible to continuously improve the product features by integrating the learning from users and improve the accuracy of decisions from the automated solution.

Key Responsibilities Include :

The role involves influencing peers and stakeholders in other functions to achieve functional and business goals assigned. A successful candidate in this role will have the ability to work at all levels of detail to accomplish team/organization goals.

Some of the key result areas include, but not limited to:

- Set the vision, direction, and culture of the team by managing individual and team performance, expectations and goals

- Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program management, stakeholder management

- Work with program, operations, and engineering/product management teams to understand program requirements and jointly develop a solution which solves a larger business problem

- Serve as leaders and point of contact for escalated contact resolution for complex problems

- Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals

- Active participation in hiring and building the team & raising the bar in the hiring process

- Develop and maintain key relationships with internal & external stakeholders

- Building a data-oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.

Basic Qualifications :

- MBA (or equivalent Master's degree) with at least 9+ years of experience in managing data-oriented operations with a minimum of 4 years of experience in interacting with global customers/stakeholders.

- Ability to think both strategically and tactically and to drive execution. Should be equally comfortable with long term planning and day to day execution against goals and customer commitments.

- Strong process/project management, prioritization, and multi-tasking capabilities.

Preferred Qualifications :

- Experience in B2B/B2C SaaS products

- Experience in Media & Entertainment domain