Technical Product Manager - Service Cloud Integrations

Key areas of responsibility:

- Work with customers, customer facing teams, implementation partners and leadership teams to understand customer needs and use cases to drive roadmap

- Engage with customers to solicit direct feedback on product features and loop in relevant users from the customer side for User Research/User testing.

- Work with leadership team to understand product strategy and translate this into actionable product features.

- Create detailed product requirement documents that describe the current landscape, customer needs, use cases, objectives and value propositions, success criteria, risks, and mitigation, along with product requirements.

- Drive the execution of product features across all phases, including customer and market research, competitive analysis, building the roadmap, building detailed PRDs, working closely with design and engineering teams to get the features developed and released on time.

- Work with Product Ops team to understand product adoption and usage. Gather customer insights and use this data to influence the product roadmap.

- Work with various stakeholders (Sales, Professional Services, Customer Success) to get customer insights, share product roadmap and provide support as needed.

Key Requirements:

- 5+ years of experience in product management of business applications and enterprise software, and integration platforms, or Service Desk Platforms and are hands on with execution. Experience working on technically complex products is a huge plus.

- Deep understanding of APIs, core concepts of data platforms, SaaS business, core metrics and growth drivers.

- Minimum 3+ years of Core Development or equivalent experience in SaaS industry

- Ability to connect with sales, implementation, and service teams to have a clear pulse of market and customer needs and communicate our product capabilities and differentiators to them.

- Exceptionally well-organized with zero tolerance of leakage of any commitments.

- Exceptional listening, presentation, and communication skills.