Technical Manager - eCommerce

About Us:

Tenovia is a Bangalore-based E-commerce and digital performance agency that accelerating the growth of digital revenues for brands. We are an end-to-end, 360 degrees E-commerce and Digital Partner guiding and working with our clients to achieve their full potential in an increasingly digitally driven world. We help strategize with our clients and set the digital roadmap for them and then help them execute it. Our ability to think about 35,000 feet and execute at the trenches sets us apart from others. Some of our clients include The Body Shop, Paragon, Soch, Luxor, MTR and many more across diverse industries.

To know more about us, visit our website: https://tenovia.com/

Our workplace:

Our workplace is a warm and welcoming environment that comprises people from diverse backgrounds, experiences, and interests who have come together to contribute to making Tenovia a Leader in delivering end to end digital and E-commerce solutions.

About the role:

We are currently seeking a bright & insightful candidate for the role of a Technical Project Manager to lead and own all projects end to end & ensure timely completion by proactively balancing scope, schedule, budget, risks, outcomes & delivering true business value to the clients.

Besides having excellent problem-solving skill & technical expertise, strong communication ( written & verbal) are a must to succeed in this role.

Location: Bengaluru, India

Responsibilities:

- Translate business requirements from clients into sound technical briefs with Service providers /Vendors that meet business objectives.

- Responsible for owning the Voice of Client through consistent client review for the accounts being managed.

- Track & send weekly/monthly project management reports to clients & discuss project updates on calls with dependencies including progress and potential delays, using the RASI format and with RAID called out.

- Schedule face to face meetings with clients on a monthly basis based on the project scope to update on sprint plans, project timelines, requirements are gathered and clarified and any escalations managed in person.

- Communicate of any scope creep proactively in a timely manner to all the clients to avoid escalation. Additionally, resolve client issues/escalations within the agreed SLA's ensuring no impact on the business profitability & client retention.

- Serve as the central point of contact between internal stakeholders and external stakeholders vendors to ensure alignment with project goals and performance standards.

- Own the profitability of clients handled by actively controlling the timesheets and costs of service providers.

- Work with finance to ensure timely POs are raised to clients & provide support documentation.

Skills:-

- Bachelor's Degree

- PMP certification will be an added advantage, however not mandatory.

- Strong problem-solving skills with an ability to partner with clients, build positive stakeholder relationships to offer business solutions.

- Minimum 3 years of experience in Project Management with Magento.

- Strong ownership and stakeholder management.

- Ability to work independently as well as in a team.

- Serve as the central point of contact between internal stakeholders and external stakeholders vendors to ensure alignment with project goals and performance standards.