Technical Lead - Sourcing Application Support - Pharma

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. As technical Lead assist in support and maintenance of multiple IT applications in Pharma sourcing domain.

2. Work with Business users and teams located onsite or remotely; across geographies.

3. Analyze user reported system issues, investigate the root cause and provide resolution.

4. Log SR on OEM portal, follow-up and get responses for the issue logged. Escalate as required. 5. Document the issue register and maintain FAQs of legacy and current issues.

6. Initiate and manage Change control cycle end to end.

7. Prepare & maintain System requirement, configuration, technical design documentations.

8. Author Test Scripts and coordinate approvals.

9. Coordinate the User Acceptance testing with Business users.

10. Analyze reporting needs, design, develop reports from the applications.

11. Analyze system integration needs with other systems and implement it.

12. Perform programming tasks, such as coding and debugging program logic.

13. Work with vendors, out-sourced solution partners for implementation of new projects.

14. Work with outsourced solution partners for supporting existing IT systems.

15. Manage the 3rd party external team on the tasks assigned within defined timeframe budget and required quality.

16. Coordinate with Internal teams supporting the projects.

17. Prepare presentations, participate in review sessions.

18. Prepare Capability Life cycle (SDLC and CSV documents) for the project.

19. Work on multiple initiatives, projects in parallel.

20. Track and Maintain license compliance.

SKILLS AND ABILITIES:

1. Should have 10 - 12 years of experience in implementation and support of applications used in Pharma sourcing domain.

2. Should have hands-on experience of implementing and supporting at least 1 of the Pharma sourcing applications like smartsource.

3. Should have strong knowledge of Pharma sourcing business processes.

4. Should have strong debugging skills.

5. Should be able to do performance tuning.

6. Should have a sound knowledge of Database, middleware and OS Platforms (windows/-Nix). 7. Should be able to manage a team of technical in-house and external vendor resources.

8. Should be able to communicate with Business users and capture the user requirements and identify technical solutions. 9. Knowledge of Computer System Validation process would be added advantage.

10. Should have good understanding of ITIL processes.

11. Good written and oral communication skills, interaction with multinational clients and team.

EDUCATION/EXPERIENCE:

- Minimum of a Bachelor's degree in Computer Science and Engineering is preferred with minimum 10 years of experience. However, a combination of experience and/or education will be taken into consideration