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Senior Manager at U.S.Recruitment Consultancy

Views:27 Applications:6 Rec. Actions:Recruiter Actions:6

Technical Expert - Contact Center Operations - IT (6-12 yrs)

Mumbai/Pune Job Code: 976151

- Experience in building solution and implementing CCaaS

- Understand the current landscape, tools and technology of the client

- Determine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications

- Propose technology solution at client premise, Capgemini's Delivery center or cloud based solution as required by the client.

- Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.

- Work with solutions team and propose the best technology solution suited as per the client's requirements

- Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.

- Explore the market for better platforms and tools which may be beneficial to Capgemini and our clients

- You will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.

- You will be a "go-to guy" for any Amazon connect and cloud solution requirements as part of proposed solution

- Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team

- Minimum 10 to 11 years of experience working in multi-client BPO provider withContact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms

Women-friendly workplace:

Maternity and Paternity Benefits

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